List of active policies

Full policy

What is Data Protection Law? 

Data protection law gives individuals certain rights about the way in which their personal data is processed. If organisations do not comply with data protection law, they may be subject to sanctions and penalties imposed by the national data protection authorities and the courts. When ICAS processes personal data, this activity and the personal data in question are covered and regulated by data protection law. The General Data Protection Regulation (“GDPR”) (EU) 2016/679 (“GDPR”) is a regulation in European Union law on data protection and privacy for all individuals within the European Union, and the UK has retained a version of it. The Protection of Personal Information Act 2013 (“POPIA”) is a South Africa law on data protection and privacy for all individuals within South Africa. Both laws address the transfer of personal data outside their borders.

Data Privacy Policy 

This ICAS Data Privacy Policy (Global) (“Policy”) establishes ICAS’s approach to compliance with GDPR and POPIA. Where local laws and regulations mandate additional restrictions on the collection, use and disclosure of personal data that exceed those contained in this Policy, the local laws and regulations will prevail. This Policy describes how personal data must be processed to meet ICAS’s data protection standards and to comply with privacy laws and regulations. Additional instructions and / or guidelines regarding personal data processing activities at ICAS are provided to ICAS employees in internal policies.

What does this mean for ICAS? 

ICAS must take proper steps to ensure that it processes personal data on an international basis in a safe and lawful manner. ICAS has therefore developed policies and procedures to ensure appropriate governance and compliance with such data privacy laws, including GDPR and POPIA. Such framework shall apply to all personal data processing activities conducted by ICAS globally.

Data Protection Principles 

Below is the summary of basic data protection principles that ICAS must observe when it processes personal data.

Principle 1 – lawfulness of processing, fairness and transparency 

• ICAS will ensure that all processing is carried out in accordance with applicable laws. 
• ICAS will inform and explain to individuals, at the time when their personal data is collected, how their personal data will be processed.

Principle 2 – purpose limitation 

• ICAS will only obtain and process personal data for those purposes which are known to the individual or which are within their expectations and are relevant to ICAS. 
• ICAS will only process personal data for specified, explicit and legitimate purposes and not further process that information in a manner that is incompatible with those purposes unless such further processing is consistent with the applicable law of the country in which the personal data was collected.

How do we collect your personal information?

We collect personal information directly from you: using our EAP services generally and which may be telephonically, via e-mail through the web, mobile or web applications, any other internet based application or in person; when you contract with ICAS to provide services on our behalf or where we agree to provide services on your behalf. via cookies. You can find out more about this in our Cookie Policy; through feedback forms; via our telephone calls with you, which may be recorded; when you provide your details to us either online or offline; when you respond to any job advertisement or are employed by ICAS We also collect your personal information from many different sources including third parties such as: your employer medical professionals

Principle 3 – data minimisation

• ICAS will ensure that data collected and processed is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

Principle 4 – accuracy

• ICAS International will keep personal data accurate and up to date.

Principle 5 – limited retention of personal data

• ICAS will only keep personal data for as long as is necessary for the purposes for which it is collected and further processed and to comply with our legal and regulatory obligations. The time we retain your personal information for, will differ depending on the nature of the personal information and what we do with it. In some cases, such as if there is a dispute or a legal action we may be required to keep personal information for longer.
• Call recordings are kept securely and confidentially deleted within 6 months of collection.
• Your personal data will be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by data protection law in order to safeguard the rights and freedoms of individuals.

Principle 6 – integrity and confidentiality (security)

• ICAS will implement appropriate technical and organisational measures to ensure a level of security of personal data that is appropriate to the risk for the rights and freedoms of the individuals.
• ICAS will ensure that providers of services to ICAS also adopt appropriate and equivalent security measures.
• ICAS will comply with data security breach notification requirements as required under applicable law.
• ICAS will ensure that information is processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Principle 7 – rights of individuals

• ICAS will adhere to the data subject rights procedure and will respond to any requests from individuals to access their personal data in accordance with applicable law.
• ICAS will also deal with requests to rectify or erase inaccurate or incomplete personal data, or to cease processing personal data in accordance with the data subject rights procedure.

The right to access your personal information	You are entitled to a copy of the personal information we hold about you and certain details of how we use it. In Europe, there will not usually be a charge for dealing with these requests. Your personal information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible. For requests for access to medical records, we will provide a summary of clinical interactions
The right to rectification	We take reasonable steps to ensure that the personal information we hold about you is accurate and complete. However, if you do not believe this is the case, please contact us and you can ask us to update or amend it.
The right to erasure	In certain circumstances, you have the right to ask us to erase your personal information, for example where the personal information we collected is no longer necessary for the original purpose or where you withdraw your consent. However, this will need to be balanced against other factors, for example according to the type of personal information we hold about you and why we have collected it, there may be some legal and regulatory obligations which mean we cannot comply with your request. Please note that if you withdraw your consent we may not be able to provide you with the services you have requested.
Right to restriction of processing	In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to process your personal information.
Right to data portability	In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice. Once transferred, the other party will be responsible for looking after your personal information.
Right to object to direct marketing	You can ask us to stop sending you marketing messages at any time.
Right not to be subject to automated-decision making	Some of our decisions are made automatically by inputting your personal information into a system or computer and the decision is calculated using certain automatic processes rather than our employees making those decisions.
The right to withdraw consent	For certain uses of your personal information, we will ask for your consent. Where we do this, you have the right to withdraw your consent to further use of your personal information. Please note in some cases we may not be able to deliver the services you require if you withdraw your consent
The right to make a complaint	You have a right to complain to the relevant regulator at any time if you object to the way in which we use your personal information. More information can be found on regulators’ websites — the Information Commissioner’s Office website https://ico.org.uk/ for the UK, the Information Regulator’s website for South Africa https://www.justice.gov.za/inforeg/

Principle 8 – ensuring adequate protection for trans-border transfers

• ICAS is a global business. To offer our services, we may need to transfer your personal data to companies within the ICAS Group of companies and with third parties in other countries.
• ICAS will not transfer personal data that is subject to GDPR to third parties outside European Economic Area ("EEA") or Switzerland without ensuring adequate protection.
• ICAS will not transfer personal data that is subject to POPIA to third parties outside South Africa without ensuring adequate protection.

Principle 9 – safeguarding the use of sensitive personal data

• ICAS will only process sensitive personal data where an individual elects to disclose same, alternatively where ICAS has a legitimate basis for doing so, consistent with the applicable law of the country in which the personal data was collected.
• Additional security measures and safeguards will be implemented to ensure that this sensitive personal data remains confidential and that it is deleted as soon as is reasonably possible.

Principle 10 – accountability

• ICAS takes responsibility for compliance with the other data protection principles.
• ICAS implements appropriate technical and organisational measures, including record keeping, in order to be able to demonstrate compliance.

Legally Binding Effect of This Policy

ICAS and its employees (including new hires, individual contractors and temporary staff) that process personal data worldwide must comply with, and respect, this Policy when processing personal data as a controller and / or processor, irrespective of the country in which they are located.

ICAS reserves the right to change, modify or update this Policy at any time. Please review it frequently for any updates.

Contact Details

If you have any questions regarding the provisions of this Policy, your rights under this Policy or any other data protection issues, you can contact the ICAS Data Privacy Office at the address below who will either deal with the matter or forward it to the appropriate person or department within ICAS.

Please note that in some cases we may not be able to comply with a request relating to your rights under this policy for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make within one month and if we can't comply with your request, we will tell you why. In some circumstances exercising some of these rights (including the right to erasure, the right to restriction of processing and the right to withdraw consent) will mean we are unable to continue providing you the services you have selected and may therefore result in the cancellation thereof.

Attention: Lindsay West – Data Privacy Officer
Email: dpo@icasworld.com
Address: ICAS International Holdings Ltd, 85 Gresham Street, London, EC2V 7NQ

To log a Data Subject Access Request, e-mail datasubjectrequest@icasworld.com (Europe) or paia@icas.co.za (South Africa). Note that we will require proof of identification (passport or driver’s license) and a utility bill to confirm that you are the Data Subject.

Full policy

What are cookies? 

Cookies are small files that websites place on the device you’re using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you’ve made or preferences you’ve set during your visit. 

How and why we use cookies 

We use cookies to give you the best experience when you visit our website. By using cookies, we can make it easier for you to do many things, such as managing your accounts, policies, or login details, and applying for products and services.

Keeping your personal information safe 

Our cookies do not store personal information such as your name, address, or phone number in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive. 

We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only ICAS International can read this information. 

The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

Links to sites provided by others 

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.

How to manage and switch off cookies 

Your web browser provides settings that allow you to manage or switch off cookies. If you do switch off cookies, remember that you may not be able to use all of the services on our websites. You can find out more about managing and switching off cookies at the independent website: allaboutcookies.org

The types of cookies we use on this site

Strictly necessary cookies 

These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work. Common uses for this type of cookie include: 

• storing information so that shopping baskets can be provided 
• storing information for e-billing 
• allowing users to log in or access private areas of a site. 

These cookies only last for a single browsing session – when you leave our site, they are removed.

Performance cookies 

These cookies help us to monitor and improve how our website works. Common uses for this type of cookie include: 

• collecting information about which pages visitors go to most often 
• noting if visitors get any error messages from web pages 
• understanding which links visitors like to follow (including adverts) and which they choose not to. 

The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.

Functionality cookies 

These cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your username, language or region. They also let us monitor how our website is performing so we can keep on improving it. 

Common uses for this type of cookie include: 

• providing you with local information, such as health providers in your area 
• remembering how you like to use our site, such as what text size you like or what media software you use 
• remembering what topics, you’re interested in so we can provide you with related products, services and information. 

The information we store in these cookies is encrypted so that only we can read it.